Executive summary:

The competitive edge your enterprise needs starts with Nashua Communications products, solutions and services.

Our portfolio is about driving value into your business. Driving excellence in service delivery, mitigating risk, lowering cost and creating transparency and predictability in service delivery - ultimately boosting the agility, efficiency and effectiveness of your enterprise.

Service Delivery Excellence:

Nashua delivers service excellence through our people, tools, processes, and adherence to recognised best practice. When you work with Nashua, you work with an organisation that offers:

  • ITIL - based service portfolio.
  • A single point of contact for service delivery.
  • Consistent processes for service delivery.
  • Remote diagnostic tools to isolate, escalate and resolve issues.
  • Engineers skilled in managing and integrating multi-vendor, mixed technology environments.

Services packages

You need the right technology running on reliable communications networks to drive growth and remain competitive. Managing these powerful networks are vital to delivering your business strategy...yet complex migration paths, multiple locations, vendors and service levels present many challanges that can quickly drive up the total cost of ownership of your communications infrastructure.

Every customer is unique

We believe that one-size-fits-all service packages don’t work for every customer and that is why our Services Packages can be purchased individually or in any combination to suit your business. And, with site selectable SLAs and optional add-ons we give you the flexibility to choose exactly the services you need, where and when you need them, for the right level of protection to ensure your communications and business continuity.

Solution overview

As part of the Nashua Service Portfolio, you can select packaged service offerings or customised service offerings:

  • Maintenance Service – taking responsibility for the resolution of incidents across your complex communication infrastructure.
  • Service Delivery – taking full responsibility and positive steps to ensure service availability.

Nashua Services incorporates as per selected offering:

  • Single point of contact to log all service request or incidents at a call desk that operates 24/7/365.
  • Option to log incidents via email, telephonically on toll free line.
  • Unique reference provided for each call to track and monitor incident’s progress.
  • Website registration to track and monitor call details of logged calls as well as log new incidents.
  • Simple and clear SLA levels for you to choose from according to your business requirements.
  • Efficient maintenance of your voice, data and security infrastructure using one supplier and a single point of contact.
  • The daily operations with agreed standard moves adds and changes required to maintain the communications infrastructure and to full fill the business needs.
  • Improvement in cost visibility and predictability associated with service delivery.

Business impact

Deploying the Nashua Service Offering will enable you to:

  • Reduce the risk and the potential business costs of downtime of your critical business applications.
  • Dramatically reduce the time spent by your valuable staff maintaining and coordinating multiple suppliers and technologies.
  • Focus on new requirements / projects.
  • Simplify the coordination of maintenance contracts.
  • Significantly reduce the cost of and the time spent on training and certification for the maintenance of your communication infrastructure.

Maintenance services are essential to ensure your business stays up and running. Nashua Communications Service Level Agreements (SLA) provides you the services you need to achieve this. By minimising the down time of communications system your business could avoid loss of revenue and business opportunities.

SLA Benefits:

Deploying the Nashua Service Offering will enable you to:

  • Response times are assigned to each call dependent on priority – prevents uncertain reaction time.
  • Hardware covered in the SLA is replaced or repaired free of charge in terms of the contract.
  • All charges for labour and call outs in terms of the contract are included.
  • Discounted rates for labour will be applicable for work that is required that is not covered in the contract.
  • Remote access to the communications systems allows quicker response to resolved logged incidents.
  • Nashua Communications has a direct link to the developer to escalate and assist in implementing any required fixes.